Most likely the email went into your spam or bulk mail folder. Please look there first. If you don't find it, please send a note to us using the contact form.

This is where you log in, and don't get any error message, but it still says you're not logged in.

How to know if you have this problem: Go to http://www.warmshowers.org/user and enter your username and password. If you get "Access denied. You may need to login below or register to access this page." and do not get "Sorry, unrecognized username or password. Have you forgotten your password?" then this is you. If you get the "Sorry, unrecognized password" it means you have a problem with your username/email or password and this is not your problem.

The problem is usually "cookies" being turned off or not working. To log into the site you must allow "cookies". These are not a threat to you and are required by most internet sites to work correctly. Sometimes you'll need to delete all cookies to get things working. As a last resort try clearing the cache.
Below are instructions for performing these operations in the popular web browsers Internet Explorer, Firefox, and Google Chrome.

• Internet Explorer 8
• To allow cookies in Internet Explorer choose Tools->Internet Options. Under the "Privacy" tab set the Internet zone to anything less than "High" and click "OK".
• Alternatively you can click "sites" in the same dialog box and allow cookies for "warmshowers.org"
• To delete all cookies choose Tools->Internet Options. Under the "General" tab click the "Delete..." button. Select "Cookies" and click "Delete".
• To clear the cache choose Tools->Internet Options. Under the "General" tab click the "Delete..." button. Select "Temporary Internet files" and click "Delete".
• Firefox 3.6
• To allow cookies in Firefox choose Tools->Options (or Edit->Preferences on some platforms). Under the "Privacy" tab select "Accept cookies from sites" and click "OK".
• To delete all cookies choose Tools->Clear Recent History. Then select "cookies" and click "Clear now".
• To clear the cache choose Tools->Clear Recent History. Then select "cache" and click "Clear now".
• Chrome 5.0
• To allow cookies in Chrome choose Tools->Options. In the "Under the Hood" tab click the "Content settings..." button under the Privacy heading. Under the "Cookies" tab select "Allow local data to be set" in response to "Modify how cookies and other site data are saved on your computer" and click "Close".
• To delete all cookies choose Tools->Options. In the "Under the Hood" tab click the "Clear browsing data" button. Select "Delete cookies and other site data" and click "Clear browsing data".
• To clear the cache choose Tools->Options. In the "Under the Hood" tab click the "Clear browsing data" button. Select "Empty the cache" and click "Clear browsing data".

Sometimes your web browser's configuration may seem all messed up and you would like to return to the default settings. This can be done but you should proceed carefully because you may lose your designated homepage, passwords, add-ons, and more. Here are links to articles that tell you how to restore the default settings and which settings are affected.

• Internet Explorer: http://www.dkszone.net/how-to-reset-settings-to-default-in
• Firefox: http://kb.mozillazine.org/Resetting_preferences
• Chrome: http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=97464

If you can't install Firefox because you don't have permissions on the computer, try Firefox Portable Edition, which doesn't require any installation.

Any program that blocks cookies will cause this problem. For example, CA Security Center may block cookies in all programs. Try temporarily disabling your firewall and virus protection to see if they're the problem.

If you can't solve this problem, please ask for help. Send a note using the contact form.

You can get a one-time login link mailed to you by clicking on request new password on the left side of the site. Here you can enter either your username or your email address. It will send you an email with a link that you can click on to log in - and then change your password.

This link may land in your spam folder, so look there. And please add wsl@warmshowers.org to your "Approved senders" list or your address book to prevent that from happening.

The link is a pretty long link, and some email clients (or webmail systems) may break it in half. If you then click on the first part, it won't work right, and you'll get: You have tried to use a one-time login link which has either been used or is no longer valid. Please request a new one using the form below. If this happens, you need to use copy-and-paste to put the two parts together and paste them into the URL field of your web browser.

If you can log in, you're a member. But you may be set to "not currently available", in which case your name won't show in most searches.

We do delete members annually if they haven't logged in for more than a year, and we delete members when they are consistently unreachable. In both of these cases we make multiple attempts to contact you first.

If you account has been deleted, you are always welcome to create a new one at any time.

Pictures are generally cached by your own browser (Internet Explorer or Firefox or whatever). You can hold down the Shift key and press the "refresh" icon on top of the browser and it will normally refresh entire page and you should see the new picture. -F5 will usually do the same thing.