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My responsiveness is wrong!

We calculate responsiveness based on incoming messages that don't get answered. If you answer every conversation initiated by another member, you'll have 100% responsiveness. We know that there are situations where a message doesn't actually need a response, and there are situations where the message gets answered another way (by phone or text for example). But we don't have a way to know that. So if you just reply, even after the fact, you'll have 100% responsiveness. To find requests you didn't respond to, look at the "Unanswered requests" tab on your messages: